🌿 How to Get Support on the Online Reporting Tool (ORT) and the National Report

To assist Parties, national focal points, and technical teams working on the Online Reporting Tool (ORT) and the Seventh National Report (7NR), a dedicated CBD Secretariat support channel is available.

This article explains how to contact support, what types of questions you can send, and where to find additional resources to help you work efficiently with the ORT.

📧 Contact the ORT Support Team

For any questions related to:

Accessing the ORT
User accounts and permissions
Navigating the reporting interface
Entering or updating indicator data
Completing national report sections
Troubleshooting errors or technical issues
Clarification on reporting requirements

➡️ Email: mea-cbd-monitoring-support@un.org

This support channel is monitored by the CBD Monitoring and Review Support Team, who can assist with both technical issues and reporting‑related questions.

What to include in your email

Providing specific details helps the team respond quickly:

Your full name and role
Country/organisation
ORT module or section you are working on
Screenshots of the issue (if possible)
Any error messages
Browser and device type

🛠️ Additional Help for Using the ORT

Below are several resources and tips that can help users resolve common questions without waiting for email responses.

🔹 1. ORT User Guide

A step‑by‑step manual covering:

Logging in
Adding/updating data
Completing targets
Uploading evidence
Validating and submitting sections

User Manual for the updated Online Reporting Tool (English version)

🔹 2. Video Tutorials

🧭 When to Contact the Support Team

You should email mea-cbd-monitoring-support@un.org when:

You cannot access the system or lost your credentials
Data is not saving or loading correctly
You see system errors or bugs
Something appears missing from your country profile
You need clarification on reporting formats or section requirements
You require assistance preparing the national report for submission